HBF allows customers to rapidly set up a contact centre, without having to purchase and locate new equipment. HBF provides a fully managed, network-based suite of contact centre applications that are hosted from its state of the art data centers. HBF is a cost-effective way to obtain a contact centre with minimum start up costs and no expensive capital outlay. All your contact centre voice & data technology requirements reside in our hosted data centre. HBF will maintain and upgrade your contact centre systems and applications, as well as the IP connections to them. HBF is the ideal contact centre technology platform:

• No capital expenditure.
• No hardware and software costs.
• No maintenance support services costs.
• No installation or integration headaches.
• No training and administrative costs.

HBF is a network-based hosted multi-tenant, multi-media contact centre system that unifies all communication channels, including Telephone, Email, Text, Video, and Web. HBF is hosted in premier data-centers across the India with comprehensive facilities and high level of security. The HBF platform operates in a VoIP environment to deliver a QoS computer to computer communications for both inbound and outbound applications. The minimum a contact centre needs to access the system is a browser and a USB headset. HBF offers a complete and robust set of contact centre applications that can address all customer requirements:

• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Predictive, Preview, and Progressive Dialers
• Campaign Management & Interaction History
• Multimedia Recording & Quality Monitoring
• Email Management
• Web Chat & Web Collaboration
• Video Conferencing
• Administration & Reporting