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ICM/IPCC Custom Reporting.
Organizations running Cisco ICM or IPCC have enormous stores
of data about their contact centers. Cisco provides a bit of
reporting capability in its WebView application, but most
contact center managers want better information. HBF can
deliver it.
HBF Analyzes reporting needs and develops custom reports. If
you have implemented the Cisco ICM or IPCC products and you
require additional custom reporting, HBF can help your
company get the most out of the WebView reporting system.
HBF team has a full understanding of the Cisco ICM/IPCC data
base schema all the way back to ICM 4.1 and Sybase InfoMaker
7.0
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