| Hosted IP Contact Center, Cisco
IP Telephony, Cisco IP Contact Center Solutions, ICM Scripting, CVP
Scripting & Training. |
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Training |
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HBF - Making IP
Telephony Affordable |
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Cisco IP Contact Centre Enterprise
(IPCCE) v7.0
Description
The new release Cisco IP Contact Center Product Training
v7.0 is based on updated Call Manager, IP IVR and ICM
software. All labs have been rewritten and tested. New call
flows have been created and are used as the basis to help
students understand how to configure IP Contact Center and
understand how it operates. The new course also includes
coverage of CAD, the Cisco Agent Desktop, and expanded
reporting.
Course Objectives
After completing
this course, the student should be able to:
Accurately explain the IPCC solution concept
Identify solution models and their issues
Build a “clean order” for an IPCC solution
Design an IPCC solution using all applicable components
Install, configure, test, and maintain IPCC components for the single-site
environment
Formulate and implement IPCC call flows and routing
Use Cisco’s standard IPCC deployment tools
Troubleshoot the IPCC solution set
Student Prerequisites
Attendance and Completion of ICMPT (ICM Product Training)
Attendance and Completion of Call Manager
Recommended Attendance and Completion of CRSD
Who Should Attend
This course is intended for personnel who will implement,
configure and support the Cisco IPCC Product and have
already attended training on the ICM Product.
System Engineers
Channel Partner/Reseller
Cisco Employees
Customers |
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CCNA, CCDA,
CCNP, CCSP, CCVP, CCDP, CCIE, Cisco, Cisco IOS, Cisco Systems & the
Cisco
Systems logo are registered trademarks of Cisco Systems |
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