ACCMU-see ACUCMU Course Description

Administering Cisco Unified CallManager (CUCM) and Unity is a 4 day, instructor-led course that teaches administrators how to perform the most frequently requested administrative tasks for Cisco Unified CallManager, Unity, and IP phone installations. The course will provide you with the skills and knowledge necessary to handle the addition of users, changing of user preferences, basic phone installation, changing Unity voice mail subscribers, and all the day-to-day management needs that are associated with IP telephony system. The course lecture is based on Cisco Unified Call Manager 5, the student has the option to request labs using either Cisco CCM version 4.1 or Cisco UCM version 5.

Prerequisites

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

• Working knowledge of Microsoft Windows 2000/XP
• Working knowledge of Microsoft Exchange or Lotus Domino messaging environment
• Working knowledge of the features and benefits of a PBX (CallManager preferred)
• Basic IP telephony concepts

Who Should Attend

This course is intended for the following audience:

• Administrators who are responsible for the day-to-day administration of Cisco Unifed CallManager, Unity, and end user IP phones.
• Channel Partners and Resellers responsible for understanding the features and benefits of the product.

Number of Days

4 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

After completing this course, the student will be able to:

• Select, connect, and configure the various Cisco IP telephony devices.
• Configure Cisco CallManager or Cisco Unifed CCM to add users, phones, and Cisco IP Communicator to the CallManager database using manual configuration, auto registration, or the Bulk Administration Tool.
• Configure Cisco CallManager or Unified CallManager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy, Cisco IP Phone Services.
• Describe the minimum hardware requirements necessary for a particular unified communications component system.
• Describe the software configuration necessary to build a particular unified communications component system.
• List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
• Correctly identify the standard features of a Cisco Unity system.
• Correctly identify the standard features of a Personal Assistant system.
• Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant.
• Efficiently manage the account using both the telephone and the desktop tools provided.
• Organize them in the correct order according to best practices.
• Correctly choose whether to make them an Internet subscriber or a Unity subscriber.
• Create and use Internet Subscribers.
• Choose the correct actions that Cisco Unity performs when a subscriber account is deleted.
• Choose the correct actions that Personal Assistant performs when a subscriber account is deleted.

Course Outline

1. Reviewing Telephony and IP Phones
   1. Comparing Legacy and IP Telephony Technology
   2. Cisco Architecture for Voice, Video and Integrated Data
   3. Networking Terms and Concepts
2. Introducing Cisco IP Phones
   1. Cisco IP Phone Overview
   2. IP Phone Startup Process
   3. Cisco CallManager Functions
3. Connecting End-User Devices
   1. Connecting an IP Phone
   2. Buttons and Hardware
   3. Getting Help on an IP Phone
   4. Device Information
   5. Modifying DHCP Settings
   6. Configuring IP Settings
   7. Configuring VLAN Settings
   8. Configuring TFTP Options
   9. Configuring Ports
   10. Call Statistics Screen
   11. End-User Training Aids
4. Navigating Cisco CallManager
   1. Navigation
   2. Multilevel Administration Access
   3. Cisco Unified CallManager Administration Menus
   4. Manual IP Phone and Directory Number Configuration
   5. Configuring IP Phone Autoregistration
   6. Adding Users and Customizing User Options
   7. User Logon and Device Selection
   8. Call Forward
   9. Speed Dials
   10. Cisco IP Phone Services Subscription
   11. Personal Address Book and Fast Dials
   12. Message Waiting Lamp Policy
   13. Personalizing Device and Web Page Locale
5. Configuring User Features
   1. Core IP Phone Features
   2. Enhanced IP Phone Features
   3. Working with Softkey Templates
   4. Call Park, Call Pickup, and Cisco Call Back
   5. Barge and Privacy
   6. Cisco IP Phone Services
   7. Cisco Unified CallManager Extension Mobility
   8. Client Matter Codes and Forced Authorization Codes
   9. Call Display Restrictions
   10. Malicious Call Identification
   11. Multilevel Precedence and Preemption
6. Using BAT, Remote Monitoring, and Troubleshooting
   1. Introducing the Bulk Administration Tool
   2. Monitoring the Cisco IP Phone Remotely
   3. Troubleshooting the Cisco IP Phone
7. An Overview of a Cisco Unified Communications System
   1. Understanding Cisco Unity
   2. Describing Unified Communications Integrations
   3. Understanding Cisco Unity Standard Features
   4. Describing Cisco Unity Standard User Features
   5. Describing Optional Cisco Unity Features
   6. Understanding Cisco Unity Express
8. Cisco Unified Communications General Setup
   1. Using Cisco Unity
   2. Using the Cisco Unity Administrator
   3. Setting Up Cisco Unity
9. Unified Communications Subscribers: A Complete Reference
   1. Understanding Cisco Unity Global Subscriber Settings
   2. Understanding Cisco Unity Subscriber Accounts and Settings
   3. Using Call Handlers and Interview Handlers
10. Monitoring and Maintaining Unified Communications Systems
    1. Monitoring Unified Communications Systems
    2. Maintaining Unified Communications Systems
    3. Reporting in Unified Communications Systems