IP Telephony Express (IPTX) v4.0 is a 5 days instructor-led course developed by HBFITES that focus on how to install, configure, and deploy the Cisco Unified CallManager Express and Cisco Unity Express. This course describes Cisco Unified CallManager Express and Cisco Unity Express architecture, components, functionality, and features. The course also describes some VoIP and quality of service (QoS) technologies, and applies them to the Cisco Unified CallManager Express and Cisco Unity Express environment.

Prerequisites

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

• A working knowledge of LANs, WANs, and IP switching and routing.
• Basic internetworking skills taught in the Interconnecting Cisco Network Devices (ICND) course, or its equivalent.
• Knowledge of traditional public switched telephone network (PSTN) operations and voice fundamentals.

Who Should Attend

This course is intended for the following audience:

• Channel Partner / Reseller who will be designing IP Telephony solutions that include the deployment of Cisco Unified CallManager Express and Cisco Unity Express.
• Cisco Employees that need formal training on Cisco Unified CallManager Express and Cisco Unity Express.
• An IT staff member of a small- to medium-sized business that will be supporting Cisco CallManager Express and/or Cisco Unity Express.

Course Objectives

After completing this course, the student will be able to:

• Describe the features, positioning strategies, and deployment models of Cisco Unified CallManager Express and contrast traditional telephony and VoIP
• Describe the features and functionality of Cisco Unified CallManager Express and configure Cisco Unified CallManager Express to support IP phones
• Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications
• Configure additional Cisco Unified CallManager Express features including GUI features, phone features, TAPI, and network management
• Install and upgrade Cisco Unity Express, configure Cisco Unity Express Auto Attendant, users, groups, and voice mail, and troubleshoot Cisco Unity Express
• Understand some of the commonly encountered design issues for deploying Cisco Unified Call Manager Express and Cisco Unity Express

Course Outline

1. Cisco Unified CallManager Express Fundamentals
   1. Describing Key Features of Cisco Unified CallManager Express and
      Cisco Unity Express
   2. Explaining Differences between Traditional Telephony and VoIP
   3. Understanding VoIP Challenges and Solutions
   4. Describing the Cisco Unified CallManager Express Voice Packet Handling Methods
2. Cisco Unified CallManager Express Configuration
   1. Understanding Cisco Unified CallManager Express Features and Functionality
   2. Configuring Cisco Unified CallManager Express Network Parameters
   3. Understanding the IP Phone Registration Process
   4. Defining Ephone-dn and Ephone
   5. Introducing SIP and Cisco Unified CallManager Express
   6. Describing Cisco Unified CallManager Express Files
   7. Understanding Initial Phone Setup
3. PSTN Interfaces and Voice Dial Peers Configuration
   1. Understanding Analog and Digital Voice Interfaces
   2. Configuring Analog and Digital Voice Interfaces
   3. Configuring Dial Peers
   4. Understanding Call Setup and Digit Manipulation
4. Configuration of Additional Cisco CallManager Express Features
   1. Configuring Cisco Unified CallManager Express GUI Features
   2. Configuring SCCP Phone Features
   3. Configuring SIP Phone Features
   4. Understanding Call Restriction and Class of Restriction
   5. Understanding Call Center Features
   6. Defining TAPI Support for Cisco Unified CallManager Express
   7. Describing Network Management for Cisco Unified CallManager Express
5. Cisco Unity Express Auto Attendant and Voice Mail Configuration
   1. Understanding Cisco Unity Express Features and Functionality
   2. Describing Cisco Unity Express Installation and Initialization
   3. Configuring Cisco Unity Express Users and Groups
   4. Configuring Cisco Unity Express Voice Mail
   5. Configuring Cisco Unity Express Auto Attendant
   6. Troubleshooting Cisco Unity Express
6. Cisco Unified CallManager Express and Cisco Unity Express Network Design
   1. Understanding Quality of Service
   2. Describing Deployment Scenarios and Design Considerations
   3. Deploying Voice Mail with Cisco Unified CallManager Express

      Inquire to find out about pricing and course specials.