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Course Description
Prerequisites:
-
Sound fundamental networking skills
and knowledge (Interconnecting Cisco
Network Devices [ICND])
-
Voice fundamentals (Cisco Voice over
IP [CVOICE])
-
Call Agent (Cisco Unified
CallManager) skills and knowledge
(Cisco IP Telephony Part 1 and 2
[CIPT1 and CIPT2])
-
Voice Infrastructure (Implementing
Gateways and Gatekeepers [GWGK])
-
An understanding of factors that
affect voice and video quality
(Implementing Cisco Quality of
Service [QoS])
Description:
Troubleshooting Cisco Unified
Communications Systems (TUC) v1.0 equips
network professionals with the knowledge
and skills required to troubleshoot
Cisco Unified Communications systems in
enterprise, mid-market, and commercial
deployments. TUC teaches troubleshooting
methodology, triage, resources, tools,
and fixes at the integrated
system/solution level, and for
components, such as Cisco Unified
CallManager, Cisco Unity,
videoconferencing, and infrastructure.
Course Objective:
-
Use a systematic Cisco Unified
Communication troubleshooting
methodology to troubleshoot Cisco
Unified Communication systems with
knowledge of the tools and reports
used to help isolate reported Cisco
Unified Communication systems
problems
-
When given a trouble call that has
been categorized as a Cisco Unified
CallManager related issue, isolate
the specific problem, propose a
solution, and, where appropriate,
implement the solution
-
Diagnose a call setup issue and
resolve the issues as you discover,
or reveal them, given a trouble call
for which the source of the problem
is unknown
-
Troubleshoot the quality of both
voice and video streams
-
Given a trouble call that has been
isolated to a Cisco Unified
Communications system component
application, you will be able to
isolate the specific problem,
propose a solution, and, where
appropriate, implement the solution
Course Outline:
-
A Methodology and Tools for
Troubleshooting Cisco Unified
Communications Systems
-
Overview of Cisco Unified
Communications Systems
Troubleshooting
-
Troubleshooting Methodology for
Cisco Unified Communications
Systems
-
Gathering Information for
Troubleshooting
-
Troubleshoot Cisco Unified
CallManager Related Issues
-
Troubleshooting Common Endpoint
Registration Issues
-
Cisco Unified CallManager
Availability Issues
-
Troubleshooting Cisco Unified
CallManager Security Issues
-
Troubleshooting Database
Replication Issues
-
Troubleshooting LDAP Replication
Issues
-
Troubleshooting Common Gateway
Registration Issues
-
Troubleshoot Call Setup Issues
-
Overview of Call Setup Issues
and Causes
-
Troubleshooting On-Premise
Single-Site Calling Issues
-
Troubleshooting Off-site Call
Issues
-
Troubleshooting Intercluster
Dial Plan Issues
-
Troubleshooting Gatekeepers in a
Cisco Unified Communications
System
-
Troubleshoot Voice and Video Quality
Issues
-
Defining Common Voice and Video
Quality Issues
-
Troubleshooting VoIP Quality
Problems
-
Troubleshooting Echo
-
Troubleshooting Quality Problems
of Cisco Unified Video Advantage
-
Application Integration and Media
Resource Issues
-
Troubleshooting Common Cisco
Unity Integration Issues
-
Troubleshooting CTI Issues
-
Troubleshooting Media Resources
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