Unified Communications System Engineering & Administration is a combination of the Cisco Unified Communications System Administration (UCSA) course and the Cisco Unified Communications System Engineer (UCSE) course, both delivered together in one 5-day class. The following are the descriptions of both included curricula presented separately.

Cisco Unified Communications System Administration (UCSA)

Cisco Unified Communications System Engineer (UCSE)

Course Content

Cisco Unified Communications System Administration (UCSA) v1.2 covers all of the topics necessary for administering a Cisco Unity or Cisco Personal Assistant system in either a stand-alone voice mail, unified messaging, or unified communications environment. UCSA provides best practice information for system setup, subscriber administration and system customization. Students completing the course will have a good understanding of the standard features of a Cisco Unity or Cisco Personal Assistant system and how to use them effectively.

Course Objectives

After completing this course the student should be able to:

	Given a diagram of one of Cisco's unified communications architectures, label the functional areas correctly
	Given the requirement for a unified communications system of a stated capacity, describe the minimum hardware requirements necessary for that particular unified communications component system.
	Given the requirement for a unified communications system of a stated capacity, describe the software configuration necessary to build that particular unified communications component system.
	Given a list of features that define integration, list the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
	Given a list of features available in Cisco Unity, correctly identify the standard features of a Cisco Unity system.
	Given a list of features available in Personal Assistant, correctly identify the standard features of a Personal Assistant system.

Course Outline

	Introduction
	Using your System
	General Setup
	Subscribers
	Customizing your System
	Maintaining your System

Prerequisites

Students entering this course should have a good understanding of Windows 2000 and either Exchange (5.5 or 2000) or IBM Lotus Domino/Notes (dependent on their installation). In addition, they should be familiar with the features and benefits provided by at least one manufacturer's telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.)

Who Should Attend

This course is primarily designed for people responsible for the day-to-day administration of Cisco Unity and Personal Assistant messaging systems. The course is also appropriate for Account Managers and Channel Partner sales people to develop an understanding of the features and benefits of the product. The course serves as a prerequisite to the Cisco Unified Communications System Engineer course.

Cisco Unified Communications System Engineer (UCSE)

Course Content

Cisco Unified Communications System Engineer (UCSE) v1.2 covers all of the topics necessary for installation, configuration, operation and maintenance of a Cisco Unity system in either a stand-alone voice mail or unified messaging environment. UCSE provides best practice information for installation, upgrades, and technical level system set up. Students completing UCSE after UCSA will be well prepared for the Cisco Unity System Engineer exam.

Course Objectives

After completing this course the student should be able to:

	Given the hardware specification for a computer messaging system of a stated capacity, identify if it meets the minimum hardware requirements for a Cisco Unity system or explain why it does not.
	Given the hardware specification for a computer messaging system of a stated capacity, identify if it meets the minimum hardware requirements for a Personal Assistant system or explain why it does not.
	Given a voice board that has a particular hardware set up, determine if this setup is correct for a Cisco Unity system or explain how to correct it.
	Given a voice board that has a particular hardware set up, determine if this setup is correct for a Unity Bridge system or explain how to correct it.
	Given a set of installed software components, determine whether this is a minimally adequate set to run Cisco Unity or explain why it is not.
	Given a set of installed software components, determine whether this is a minimally adequate set to run Unity Bridge or explain why it is not.
	Given a set of installed software components, determine whether this is a minimally adequate set to run Personal Assistant or explain why it is not.
	Given a list of Cisco Unity software components, list the recommended sequence for installing the software.

Course Outline

	Introduction
	Unified Communications System Hardware
	Unified Communications Software
	Telephone System Integration
	Networking
	System Tools/Troubleshooting

Prerequisites

Students entering this course should have: Successful completion of Cisco Unity System Administration, solid understanding of Microsoft Windows 2000 and Exchange 5.5 or Exchange 2000 (MCSE recommended). Ability to competently program at least one manufacturer's telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definitiy series, etc.).

Who Should Attend

This course is designed for people responsible for the installation, configuration, and on-going maintenance and troubleshooting of Cisco Unity systems in either a stand-alone voice mail or unified messaging environment.

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