Cisco Voice over IP (CVOICE) v5.0 is an instructor-led, lab-intensive course delivered by HBFITES.  This course is the first course in the Cisco Voice Professional curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level.

This course lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco tools to find the information needed to accomplish their everyday tasks. Since no two networks are alike, this approach enables a student to apply the knowledge gained in this course to their specific needs.

Cisco Voice over IP (CVOICE) v5.0 provides an understanding of converged voice and data networks and also the challenges faced by the various network technologies. The course presents Cisco solutions and implementation considerations to address those challenges.

Who should attend this course?

• Network engineers, architects, and support staff who:
  - Maintain and configure voice and data network devices
  - Are considering various methodologies to implement Voice over IP (VoIP)
  - Require a fundamental understanding of the issues and solutions related to implementation
  - Require a fundamental understanding of packet telephony technologies that are common for both enterprise and service provider applications
• Cisco CUSTOMERS who implement, install, and maintain IP Telephony networks
• Cisco CHANNEL PARTNERS who sell, implement, and install IP Telephony products and solutions
• Cisco SYSTEMS ENGINEERS who support the sales of Cisco IP Telephony products and solutions

Pre-CVOICE course recommendations

• INTRO
• ICND

Prerequisites

• Working knowledge of LANs, WANs, and IP switching and routing
• Basic internetworking skills taught in Interconnecting Cisco Network Devices (ICND), or equivalent knowledge
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies

Certifications

• CCVP
• Cisco IP Communications Support Specialist
• Cisco Rich Media Communications Specialist

Number of Days:

5- Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Describe the architectures, components, and signaling protocols of VoIP and discuss traffic engineering and security requirements.
• Configure voice interfaces on Cisco voice‑enabled equipment for connection to traditional, nonpacketized telephony equipment; define and configure POTS and VoIP dial peers; configure voice ports for various connection types
• Compare centralized and decentralized call control and signaling protocols
• Describe specific voice quality issues and the QoS solutions used to solve them

Voice over IP Technologies

• Describe the similarities and differences between PSTN and VoIP including call transport, call signaling and bandwidth requirements
• Describe the technologies used in Voice over IP and how they differ from PSTN technologies
• Identify PSTN characteristics, transport
• Explain TDM and statistical MUX as it relates to telephony
• Identify VoIP characteristics, transport
• Compare operation of PSTN call signaling to VoIP call signaling

Voice over IP Configuration

• Configure a router so that a basic IP telephony call can be completed
• Configure dial-peer settings for VoIP or POTs
• Configure POTs ports (FXS and FXO)
• Configure E&M
• Explain default dial-peer
• Explain matching inbound/outbound dial peers
• Configure hunt groups
• Explain digit collection, consumptions and manipulations
• Configure gateway/gatekeeper
• Configure call signaling

Integrating Voice over IP into Existing PBX networks

• Integrate a basic IP telephony network into an existing PBX network
• Explain port requirements for connection to a PBX
• Explain signaling requirements for connection to a PBX
• Choose correct connection type between PBX and VoIP networks

Call Operation and Components in Voice over IP

• Describe the basic operation and components involved in an IP telephony call
• Explain RTP, RTCP, CRTP
• Explain H323
• Explain MGCP
• Explain SIP
• Explain E&M
• Describe the process of analog to digital conversion
• Describe the process of compounding and compressing
• Explain the process of packetization (frames, codec types)
• Choose the appropriate codec for a given situation
• Explain the function, operation, and purpose of call-legs
• Explain voice quality considerations
• Explain QoS

Integrating Voice over IP into the PSTN

• Successfully connect a basic Voice over IP network into the PSTN
• Describe digit manipulation
• Explain E164 addressing

Course Flow

This is the standard course schedule for a 5 day, instructor-led class. Adjustments may be made based on the skills, knowledge, and preferences of the learners in attendance.

 Lab Topology

 Hands-on Lab Exercises

• Lab 2-1: Connecting a Voice-Enabled Router
• Lab 2-2: Configuring Voice Interfaces
• Lab 2-3: Configuring POTS Dial Peers
• Lab 2-4: Configuring Special-Purpose Connections
• Lab 2-5: Configuring Basic VoIP Network Connections
• Lab 3-1: Configuring VoIP with H.323
• Lab 3-2: Configuring VoIP with SIP
• Lab 3-3: Configuring VoIP with MGCP
• Lab 4-1: Implementing Cisco AutoQoS
• Lab 4-2: Implementing CAC
• Configuration Files Summary
• Lab Activity Solutions

Inquire to find out about pricing and course specials.