Insurance

In an industry where competition is intensifying and profit is volatile, HBF’s networks and solutions can help providers innovate and grow.

Overview

With better access to information, and a raft of available providers, today’s insurance customer has more choice than ever – putting insurers under real competitive pressure. Fortunately, HBF’s networks and solutions come together to form an agile ICT infrastructure that nurtures innovation while minimising risk – and delivers a compelling multi-channel customer experience that’s more prompt, proactive and personalised.

Benefits

Just some of what HBF’s ICT capabilities can enable your organisation to do.

Offer smart new services
Offer general insurance applications, remote claims assessment and more, with HBF Content Management Services letting you manage digital assets efficiently across multiple platforms.

Mobilise claims
Let customers and mobile assessors use mobile devices to lodge and assess claims on the spot.

Offer fast access to experts
Make it simpler for customers to get advice, information or claims assessments from specialists via video conferencing and desktop sharing.

Provide consistent service
Improve the efficiency and effectiveness of interactions and never miss an opportunity to upsell right-sized coverage, whether customers start with your website, your contact centre or a broker.

Access flexible infrastructure
Get rapid access to servers, storage and applications during claims spikes or other busy periods.

Expand cost-effectively
Get highly secure, compliant and standardised configurations for offices, contact centres and data centres.

Collaborate more swiftly
Make agents, advisers, assessors and actuaries more productive with smart collaboration via real-time voice, video and data, email, instant messaging and document collaboration on multiple devices.

Mitigate risk
Alert policyholders by SMS when it’s time to renew – or warn them about dangers to property – via automated calling and SMS.

Deliver lifestyle apps
Give customers access to mobile apps to buy or adjust insurance cover on the go. We can even integrate apps into your networks and ours for a richer customer experience.

Determine right-sized cover
Use machine-to-machine technologies to compile real-time and historical driver behaviour to gauge risk accurately and create usage-based insurance offerings.

Access powerful customer insights
Employ on-demand computing power, servers and storage via HBFs world-class infrastructure to help actuaries analyse large data sets that reveal powerful insights.

Provide value-added services
Let customers sign up for tracking and alerts to protect valuable assets and reduce their premiums.

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